Lusers...

Eh... I just love when clueless users call me with their issues. Seriously, most of our users are actually knowledgable enough to walk through most of the steps necessary to remove the 20+ pieces of spyware and mallware on their computers... And then you have people like the user today... After an hour I still had no clue what is going on with his machine except for the fact that it is "broken" and that he must have a virus because Norton popped up a window he did not read...

Eventually I gave up and told him to send the machine in... I can probably do much better when I sit at it than troubleshooting it over the phone like that lol